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enterprise software for the Tours and Activity industry, offering comprehensive product, supplier, agent, and partner management.
It streamlines end-to-end booking management, supports multi-destination complex operations, and boosts revenue across B2C, B2B, and API channels.
Major Value Propositions of TDX360™
Robust tools for managing products, suppliers, agents, and partners centralize operations, enhancing collaboration, control, and scalability.
Simplifies the entire booking lifecycle, enabling precise and efficient management of complex, multi-destination operations.
Streamlines workflows and supports growth through B2C, B2B, agent logins, API integrations, and booking widgets, boosting efficiency and reach.
Expands sales reach, maximizes revenue potential, and delivers exceptional customer experiences via B2C, B2B, and API integrations.
Travel Product and
Services Management
Module with Supplier Extranet
Comprehensive Booking Lifecycle
Management Module
Manage all bookings:
(online, offline, and agent-based) in a single interface.
Track booking status:
(confirmed, pending, canceled, etc.) in real time.
Automated Booking Lifecycle:
From confirmation to reminders and cancellations, all customer communications are managed automatically.
Cancellation Automation:
Fully automated refunding and activity updates on cancellations.
Customer Notifications:
Booking confirmations, reminders, feedback requests, and cancellation notices via email and SMS.
Real-time inventory updates:
Real-time inventory updates for products and services.
Automated synchronization:
Automated synchronization of availability across B2B, B2C, and API channels.
Overbooking prevention:
Overbooking prevention and waitlist management.
Custom Cancellation Rules:
Customizable cancellation rules and policies by product.
Automated Refunds:
Automated refund calculations based on cancellation terms.
Visual Cancellation Policies:
Graphical representation of cancellation policies for transparency.
Customer Self-Service Portals:
Self-service portals for customers to book, modify, or cancel their bookings.
Agent Portals:
Dedicated agent portals for bulk booking, commission management, and customer handling.
Booking Vouchers:
Automatic generation of booking confirmation vouchers and tickets.
Customizable Templates:
Customizable templates with QR codes or barcodes for easy scanning.
Booking Reports:
Generate detailed reports on bookings, revenue, and cancellations.
Customer Insights:
Analyze customer behavior and booking trends to optimize operations.
Supplier Performance Reports:
Provide suppliers with insights on their products' performance.
Multi-level access:
Multi-level access controls for agents, suppliers, and internal teams.
Customizable User Roles:
Customizable user roles to manage bookings securely and efficiently.
User Registration Alerts:
Automated email and SMS notifications for user registration, approval, and activation processes.
Booking Notifications:
Booking confirmations, reminders, and updates sent automatically to customers and agents.
Inventory & Payment Alerts:
Alerts for low inventory, booking approvals, or payment failures.
Feedback Requests:
Feedback request notifications post-completion of bookings or activities.
Cancellation Updates:
Notifications for cancellation updates, refund progress, and policy reminders.
Seamless booking:
Seamless booking across B2C websites, B2B portals, call centers, and mobile.
Widgets:
Widgets and APIs to integrate booking functionalities into partner websites.
Flexible Pricing Rules:
Independent supplier cost and sales price configurations with multi-level markups and discounts.
Discounts & Promotions:
Configurable discount rules and promotion codes, supporting cross-channel application.
Tax Rules and Currency Management:
Apply tax at different levels, and manage exchange rates for global reach.
Centralized Review Handling:
Manage customer reviews effectively to ensure quality feedback is appropriately addressed.
Enhanced Customer Engagement:
Use feedback to improve services and customer satisfaction.
Payment Records:
Track and record all payments across all channels, generate invoices, and update supplier payment records.
Supplier Invoicing and Payments:
Generate and manage invoices for supplier settlements, streamlining accounting and auditing processes.
Booking and Sales Reports:
Comprehensive reports for reconciliation and auditing purposes.
AI-Driven Sales Platform
for Multi-Channel Engagement
Multi-Channel Support (B2C, B2B, API, Call Centers)
Omnichannel Presence:
Seamlessly connect with customers through a responsive B2C site, B2B portal, APIs, and call center interfaces.
Personalization and GEO-Based Recommendations:
AI-driven suggestions based on location and customer behavior to boost sales.
Advanced Product Search and Display
Sophisticated Filtering and Search Options:
Free text, location, and component search with adjustable filters.
Enhanced Product Views:
Options for grid, list, and interactive 3D maps for an engaging user experience.
Customer Communications & Document Management
Automated Customer Notifications:
Booking confirmations, reminders, feedback requests, and voucher handling.
Social Logins and Shopping Cart with Recommendations:
Social login support and AI-based recommendations for upselling and cross-selling.
Security and Compliance
Global Security Standards:
Adherence to international security protocols to protect customer data.
Compliance Adherence:
Ensuring all operations meet global compliance standards.
TDX360 is a premium global platform for the holiday activities, attractions, and experience market.
SilentiumIT
PO BOX 1158 Hartwell VIC 3124 Australia
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